Merry Empty Inboxes


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Although the podcast will continue over Christmas, I’ve officially downed tools now, and my inbox is empty.

For me, this brings a sense of peace and relaxation.

And it reminds me of what I left behind.

If you are building a business, there’s a conflict at the heart of Christmas. It’s the balance between serving your customers and serving your team.

Story-driven businesses focus on outcomes, not sales — and that puts customer service FRONT AND CENTRE.

Except…

Great teams need time to recharge, and without great teams you can’t deliver great customer service.

So in a perfect world, we put our teams first, right?

And there you have it.

The tension at the heart of Christmas.

And the reason I’m happy that my inbox is empty.

This rough and ready podcast is free and happily given, but if you want to buy me a coffee from time to time… have at it.