Merry Empty Inboxes


Although the podcast will continue over Christmas, I’ve officially downed tools now, and my inbox is empty.

For me, this brings a sense of peace and relaxation.

And it reminds me of what I left behind.

If you are building a business, there’s a conflict at the heart of Christmas. It’s the balance between serving your customers and serving your team.

Story-driven businesses focus on outcomes, not sales — and that puts customer service FRONT AND CENTRE.


Great teams need time to recharge, and without great teams you can’t deliver great customer service.

So in a perfect world, we put our teams first, right?

And there you have it.

The tension at the heart of Christmas.

And the reason I’m happy that my inbox is empty.

What about your story?