Although the podcast will continue over Christmas, I’ve officially downed tools now, and my inbox is empty.
For me, this brings a sense of peace and relaxation.
And it reminds me of what I left behind.
If you are building a business, there’s a conflict at the heart of Christmas. It’s the balance between serving your customers and serving your team.
Story-driven businesses focus on outcomes, not sales — and that puts customer service FRONT AND CENTRE.
Great teams need time to recharge, and without great teams you can’t deliver great customer service.
So in a perfect world, we put our teams first, right?
And there you have it.
The tension at the heart of Christmas.
And the reason I’m happy that my inbox is empty.